Custellence

This is part of a Q&amp;A video series with professional journey mapping tips from our experts Daniel Ewerman, CEO here at Custellence and Marc Fonteijn, host of renowned <a href="https://www.youtube.com/playlist?list=PLfuDozNTEkE8FfnqPh9lPsDMvjJWKjv-z" rel="nofollow noopener noreferrer" target="_blank">Service Design Show</a>. 

The questions come from participants in the Perfect Map Course.

How do we deal with the fact that a customer sometimes has a need or wants to do something that we as an organization can't meet?

How do I deal with customer situations that I can't connect to any current touchpoints?

Find answers and get help from Intercom Support and Community Experts

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you