Custellence

This is part of a Q&amp;A video series with professional journey mapping tips from our experts Daniel Ewerman, CEO here at Custellence and Marc Fonteijn, host of renowned <a href="https://www.youtube.com/playlist?list=PLfuDozNTEkE8FfnqPh9lPsDMvjJWKjv-z" rel="nofollow noopener noreferrer" target="_blank">Service Design Show</a>. 

The questions come from participants in the Perfect Map Course.

Phases, steps, situations or activities – how do I define what takes place in a customer journey?

What is the difference between steps and actions in a customer journey map?

Find answers and get help from Intercom Support and Community Experts

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