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How do I deal with customer situations that I can't connect to any current touchpoints?
How do I deal with customer situations that I can't connect to any current touchpoints?

How do we deal with the fact that a customer sometimes has a need or wants to do something that we as an organization can't meet?

Sabina Persson avatar
Written by Sabina Persson
Updated over a week ago

This is part of a Q&A video series with professional journey mapping tips from our experts Daniel Ewerman, CEO here at Custellence and Marc Fonteijn, host of renowned Service Design Show. 

The questions come from participants in the Perfect Map Course. If you want to learn how to make better maps faster and with more confidence, head on over to The Perfect Map Course

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