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How do you manage stakeholders to create a successful journey mapping environment?
How do you manage stakeholders to create a successful journey mapping environment?

Here are some key take-aways on how to make sure to involve the right people and succeed with your journey mapping.

Sabina Persson avatar
Written by Sabina Persson
Updated over a week ago

Journey mapping is not just following the right steps to create a map, it’s also about the environment and context that you are able to create. So how do you deal with stakeholders to create a successful journey mapping project?  Here are some key insights!


This is part of a Q&A video series with professional journey mapping tips from our experts Daniel Ewerman, CEO here at Custellence and Marc Fonteijn, host of renowned Service Design Show. 

The questions come from participants in the Perfect Map Course. If you want to learn how to make better maps faster and with more confidence, head on over to The Perfect Map Course

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