# Custellence Help Center

> Hello! How can we help you?

## Getting started

- [Presentation mode](http://help.custellence.com/en/articles/3877792-presentation-mode.md): How to switch to a view mode in a map
- [Freeze lanes](http://help.custellence.com/en/articles/3877367-freeze-lanes.md): How to pin a lane so it will stick to the top while being able to scroll in the rest of the map
- [Images and pictures in Custellence](http://help.custellence.com/en/articles/3711606-images-and-pictures-in-custellence.md): Quick guide on the optimal size and formats
- [Use your discount code for the Perfect Map Course](http://help.custellence.com/en/articles/3504472-use-your-discount-code-for-the-perfect-map-course.md): Here is how you upgrade to your one month free Team-plan, using the discount code from The Perfect Map course
- [Copy a map](http://help.custellence.com/en/articles/3315307-copy-a-map.md): Here is how you make a duplicate of your map
- [Create a journey map - the basics](http://help.custellence.com/en/articles/2401576-create-a-journey-map-the-basics.md): The basic steps on how to create a journey map structure by adding lanes, cards, and sub-lanes.
- [Video: Learn the journey mapping essentials!](http://help.custellence.com/en/articles/2860679-video-learn-the-journey-mapping-essentials.md): All you need to know to start creating better journey maps today.
- [Guide to create a customer journey map, service blueprint, or an experience map](http://help.custellence.com/en/articles/2824203-guide-to-create-a-customer-journey-map-service-blueprint-or-an-experience-map.md): Learn the steps to build any kind of journey map here
- [Multi-select cards](http://help.custellence.com/en/articles/2433861-multi-select-cards.md): How to select many cards at once, to move or delete them
- [Color Palette](http://help.custellence.com/en/articles/6224585-color-palette.md): How to work with colors and adding new colors to the palette
- [I used to log in with my work mail. I quit my last job and I have a new email-address. How can I log in to my account?](http://help.custellence.com/en/articles/3057255-i-used-to-log-in-with-my-work-mail-i-quit-my-last-job-and-i-have-a-new-email-address-how-can-i-log-in-to-my-account.md): Need to change your e-mail address? Here is how you do that
- [What Browser Should I Use With Custellence?](http://help.custellence.com/en/articles/2476993-what-browser-should-i-use-with-custellence.md): Having issues with zooming, scrolling, exports or pinching etc? Maybe you need to change browser.
- [Using Sub-Lanes](http://help.custellence.com/en/articles/2434139-using-sub-lanes.md): Add valuable details in your map without making it cluttered. Here is how to use sub-lanes.
- [Move and Resize cards](http://help.custellence.com/en/articles/2433854-move-and-resize-cards.md): How to drag and drop cards in a map and how to change the length of a card
- [Pan and Zoom](http://help.custellence.com/en/articles/2433816-pan-and-zoom.md)
- [Export a map](http://help.custellence.com/en/articles/2436945-export-a-map.md): Download either a section of a map or the whole map. Here is how you do it
- [Insert images in my map](http://help.custellence.com/en/articles/2480030-insert-images-in-my-map.md): Uploading visuals like images, photos or pictures in a card is easy, here is how to do it
- [Delete Cards and Lanes](http://help.custellence.com/en/articles/2434062-delete-cards-and-lanes.md): How to archive cards and lanes
- [Delete a Map](http://help.custellence.com/en/articles/2434092-delete-a-map.md)
- [How to use URL links to connect maps in a customer journey eco-system](http://help.custellence.com/en/articles/3103830-how-to-use-url-links-to-connect-maps-in-a-customer-journey-eco-system.md)
- [What is a journey map?](http://help.custellence.com/en/articles/4619122-what-is-a-journey-map.md): What is a journey map, what's the basic elements in a map and why is it made?
- [How to use customer journey maps](http://help.custellence.com/en/articles/4619333-how-to-use-customer-journey-maps.md): How do you use journey maps, and what is the value of journey maps in an organization? How can you benefit from journey mapping?
- [What are the different variations of journey maps?](http://help.custellence.com/en/articles/4619359-what-are-the-different-variations-of-journey-maps.md): How does a customer journey map differ from a user journey map, an employee map or a service blueprint?
- [How do I create a high-level journey map?](http://help.custellence.com/en/articles/4619376-how-do-i-create-a-high-level-journey-map.md): What are the essential steps to creating a useful and valuable customer journey map?
- [Where do I start with my journey mapping process?](http://help.custellence.com/en/articles/4619390-where-do-i-start-with-my-journey-mapping-process.md): Get hands-on guidance on where in your journey map you can start mapping, and what elements you need to have in your map
- [What's the reason for mapping the customer journey?](http://help.custellence.com/en/articles/4619305-what-s-the-reason-for-mapping-the-customer-journey.md): What's the rationale behind journey mapping, and why do organizations create journey maps?
- [What does it mean to map your customer journeys on a professional level?](http://help.custellence.com/en/articles/4619350-what-does-it-mean-to-map-your-customer-journeys-on-a-professional-level.md): How do professionals vs. non-professionals create journey maps? How do you avoid common beginner's mistakes?
- [How long does it take to create a useful customer journey map?](http://help.custellence.com/en/articles/4619397-how-long-does-it-take-to-create-a-useful-customer-journey-map.md)
- [Custellence Support](http://help.custellence.com/en/articles/2436790-custellence-support.md): How can I contact Custellence when I need help?
- [Changing Your Password](http://help.custellence.com/en/articles/8379345-changing-your-password.md)
- [Enabling Multi-Factor Authentication \(MFA\)](http://help.custellence.com/en/articles/8379370-enabling-multi-factor-authentication-mfa.md)

## Teamwork in Custellence

- [Transfer ownership of a map](http://help.custellence.com/en/articles/3399386-transfer-ownership-of-a-map.md): How to make someone else the owner of a map you own
- [How to Simply Share Maps in a Workspace](http://help.custellence.com/en/articles/6125158-how-to-simply-share-maps-in-a-workspace.md)
- [Notification Settings](http://help.custellence.com/en/articles/6734013-notification-settings.md): Stay up to date with what’s going on in your workspace by following maps with the new notification settings.
- [How to use Status Settings](http://help.custellence.com/en/articles/2436021-how-to-use-status-settings.md): Turn your customer journey map into a change plan. Here is how you use the feature "status settings" on the cards
- [Comments Feature](http://help.custellence.com/en/articles/6734012-comments-feature.md): Open up a dialogue with your team members inside of maps with the new comments feature.
- [Share Maps Individually](http://help.custellence.com/en/articles/2434223-share-maps-individually.md): How to share maps with members of your workspace and people outside of the workspace
- [Company Sharing and Public Sharing](http://help.custellence.com/en/articles/6733998-company-sharing-and-public-sharing.md): Now it is even simpler to share your maps with the people inside and outside of your workspace.

## Workspaces in Custellence 

- [How do I add or remove a member?](http://help.custellence.com/en/articles/5747437-how-do-i-add-or-remove-a-member.md): Here is how you invite and delete teammates on your workspace
- [Introduction to workspaces in Custellence](http://help.custellence.com/en/articles/5595783-introduction-to-workspaces-in-custellence.md): We’re constantly working on making Custellence a better tool for teamwork. Here is all you need to know about workspaces in Custellence
- [FAQ Workspace Map Collections](http://help.custellence.com/en/articles/5596705-faq-workspace-map-collections.md): Frequently asked questions and answers about map collections
- [FAQ Workspace Team admin](http://help.custellence.com/en/articles/5596517-faq-workspace-team-admin.md): Here are answers to your most frequently asked questions about the workspace feature team admin

## Tips, tricks and troubleshooting

- [How to create and remove columns in a map](http://help.custellence.com/en/articles/3064355-how-to-create-and-remove-columns-in-a-map.md): Want to create vertical lines to divide the phases in a map? Or simply just need to delete white space in a map? Here is how you do it
- [I can't find a certain map in my map list](http://help.custellence.com/en/articles/2892647-i-can-t-find-a-certain-map-in-my-map-list.md): Have many maps and cant find the one you're after? Here is a workaround on how to search and find a specific map in your map list.
- [Print an exported map \(PDF\) to poster size using Adobe Reader](http://help.custellence.com/en/articles/2829551-print-an-exported-map-pdf-to-poster-size-using-adobe-reader.md)
- [Create a Link to a Trello or Jira Board from a Custellence card or sub-card](http://help.custellence.com/en/articles/2533553-create-a-link-to-a-trello-or-jira-board-from-a-custellence-card-or-sub-card.md)
- [Unable to scroll to the left on Mac Touch /Track Pad](http://help.custellence.com/en/articles/2533320-unable-to-scroll-to-the-left-on-mac-touch-track-pad.md): Having problems scrolling left on your Mac computer? Here is how you adjust the settings for the Mac Touch/Track Pad
- [Create different versions of a journey map](http://help.custellence.com/en/articles/2495827-create-different-versions-of-a-journey-map.md): Want to save a certain version of a map? Here is how you do it

## Billing

- [How do I cancel a subscription?](http://help.custellence.com/en/articles/5682009-how-do-i-cancel-a-subscription.md): .
- [How do I upgrade, downgrade or cancel?](http://help.custellence.com/en/articles/2476706-how-do-i-upgrade-downgrade-or-cancel.md): Here is how you make changes in your Custellence subscription

## Level up your journey mapping skills

- [Case Study \#1 How to capture the customer context](http://help.custellence.com/en/articles/4984181-case-study-1-how-to-capture-the-customer-context.md): Does mapping only the touchpoints help us understand and meet the needs of the customer? Or discover new opportunities?
- [Case Study \#2 Implementing a new digital channel \(chatbot\)](http://help.custellence.com/en/articles/5147857-case-study-2-implementing-a-new-digital-channel-chatbot.md): Scenario: Online retailer
- [Case Study \#3 Stepping into your customer's shoes](http://help.custellence.com/en/articles/5150996-case-study-3-stepping-into-your-customer-s-shoes.md): The importance of finding the moments of truth in a patient journey
- [Case study \#4 Where does the customer journey start and end?](http://help.custellence.com/en/articles/5151081-case-study-4-where-does-the-customer-journey-start-and-end.md): Scenario: Moving house, energy company
- [Create themes and storylines in a customer journey map - a great way to convey your message](http://help.custellence.com/en/articles/5151132-create-themes-and-storylines-in-a-customer-journey-map-a-great-way-to-convey-your-message.md): Connecting insights, pains, and solutions by creating a vertical storyline in a customer journey map.
- [What is the difference between a service blueprint and a customer journey map?](http://help.custellence.com/en/articles/3125148-what-is-the-difference-between-a-service-blueprint-and-a-customer-journey-map.md): Are you sure you only want to create a customer journey map, or should you actually create a service blueprint?
- [How do I convince people not experienced with journey mapping to use tools - like sophisticated ones like Custellence?](http://help.custellence.com/en/articles/3125082-how-do-i-convince-people-not-experienced-with-journey-mapping-to-use-tools-like-sophisticated-ones-like-custellence.md)
- [Should I draw a third customer journey to bridge the gap between the “as-is” and the “to-be” map?](http://help.custellence.com/en/articles/3125127-should-i-draw-a-third-customer-journey-to-bridge-the-gap-between-the-as-is-and-the-to-be-map.md)
- [Is it right or wrong to use assumption based improvements and test them in a pilot setting?](http://help.custellence.com/en/articles/3125087-is-it-right-or-wrong-to-use-assumption-based-improvements-and-test-them-in-a-pilot-setting.md): How much customer research is enough in a customer journey map?
- [How do I get the different detail levels right in a customer journey map?](http://help.custellence.com/en/articles/3103608-how-do-i-get-the-different-detail-levels-right-in-a-customer-journey-map.md): When should you dig deep into the steps in customer journey, and when is a higher level of detail enough?
- [How do you manage stakeholders to create a successful journey mapping environment?](http://help.custellence.com/en/articles/3103856-how-do-you-manage-stakeholders-to-create-a-successful-journey-mapping-environment.md): Here are some key take-aways on how to make sure to involve the right people and succeed with your journey mapping.
- [What is the difference between steps and actions in a customer journey map?](http://help.custellence.com/en/articles/3103559-what-is-the-difference-between-steps-and-actions-in-a-customer-journey-map.md): Phases, steps, situations or activities – how do I define what takes place in a customer journey?
- [How do I drill down and link maps?](http://help.custellence.com/en/articles/2436633-how-do-i-drill-down-and-link-maps.md): Avoid making a super-detailed map with every step in the journey - that will result in a big hairy monster of a map! Instead, do this.
- [Should I put all touchpoints in a single lane or do I put them all in separate lanes?](http://help.custellence.com/en/articles/3103521-should-i-put-all-touchpoints-in-a-single-lane-or-do-i-put-them-all-in-separate-lanes.md): Here is a piece of really good advice on how to deal with all your different touchpoints in a journey map.
- [Who should own the customer journey?](http://help.custellence.com/en/articles/2988637-who-should-own-the-customer-journey.md): And who should be responsible and accountable for it?
- [How do I deal with a customer journey that has multiple paths?](http://help.custellence.com/en/articles/2990867-how-do-i-deal-with-a-customer-journey-that-has-multiple-paths.md)
- [How do I deal with customer situations that I can't connect to any current touchpoints?](http://help.custellence.com/en/articles/2967965-how-do-i-deal-with-customer-situations-that-i-can-t-connect-to-any-current-touchpoints.md): How do we deal with the fact that a customer sometimes has a need or wants to do something that we as an organization can't meet?
- [How do I know which customer journeys are the most important?](http://help.custellence.com/en/articles/2963958-how-do-i-know-which-customer-journeys-are-the-most-important.md): Here are some tips to help you choose what customer journeys to prioritize
- [I have several primary customers, how do I map their customer journeys?](http://help.custellence.com/en/articles/2961519-i-have-several-primary-customers-how-do-i-map-their-customer-journeys.md): Should you make one map with multiple journeys, or separate maps for each customer segments? Here are the answers.