In this one-hour masterclass you'll discover the professional way to map your customer journeys, and learn about:
What is a journey map really?
Why should I journey map?
What are the steps to a useful journey map?
Hong long does it take to map the customer journey?
What are the mistakes I want to avoid?
How does a customer journey map differ from other maps, such as experience map, or user map?
...and much more! We'll give you invaluable pro-tips from our journey mapping experts Daniel Ewerman, Service CEO here at Custellence, and Marc Fonteijn, host of the renowned Service Design Show.