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Getting started
The basics on how to create maps and use the tool
31 articles
Presentation modeHow to switch to a view mode in a map
Freeze lanesHow to pin a lane so it will stick to the top while being able to scroll in the rest of the map
Images and pictures in CustellenceQuick guide on the optimal size and formats
Use your discount code for the Perfect Map CourseHere is how you upgrade to your one month free Team-plan, using the discount code from The Perfect Map course
Copy a mapHere is how you make a duplicate of your map
Create a journey map - the basicsThe basic steps on how to create a journey map structure by adding lanes, cards, and sub-lanes.
Video: Learn the journey mapping essentials!All you need to know to start creating better journey maps today.
Guide to create a customer journey map, service blueprint, or an experience mapLearn the steps to build any kind of journey map here
Multi-select cardsHow to select many cards at once, to move or delete them
Color PaletteHow to work with colors and adding new colors to the palette
I used to log in with my work mail. I quit my last job and I have a new email-address. How can I log in to my account?Need to change your e-mail address? Here is how you do that
What Browser Should I Use With Custellence?Having issues with zooming, scrolling, exports or pinching etc? Maybe you need to change browser.
Using Sub-LanesAdd valuable details in your map without making it cluttered. Here is how to use sub-lanes.
Move and Resize cardsHow to drag and drop cards in a map and how to change the length of a card
Pan and Zoom
Export a mapDownload either a section of a map or the whole map. Here is how you do it
Insert images in my mapUploading visuals like images, photos or pictures in a card is easy, here is how to do it
Delete Cards and LanesHow to archive cards and lanes
Delete a Map
How to use URL links to connect maps in a customer journey eco-system
What is a journey map?What is a journey map, what's the basic elements in a map and why is it made?
How to use customer journey mapsHow do you use journey maps, and what is the value of journey maps in an organization? How can you benefit from journey mapping?
What are the different variations of journey maps?How does a customer journey map differ from a user journey map, an employee map or a service blueprint?
How do I create a high-level journey map?What are the essential steps to creating a useful and valuable customer journey map?
Where do I start with my journey mapping process?Get hands-on guidance on where in your journey map you can start mapping, and what elements you need to have in your map
What's the reason for mapping the customer journey?What's the rationale behind journey mapping, and why do organizations create journey maps?
What does it mean to map your customer journeys on a professional level?How do professionals vs. non-professionals create journey maps? How do you avoid common beginner's mistakes?
How long does it take to create a useful customer journey map?