Getting started
The basics on how to create maps and use the tool
31 articles
- Presentation modeHow to switch to a view mode in a map
- Freeze lanesHow to pin a lane so it will stick to the top while being able to scroll in the rest of the map
- Images and pictures in CustellenceQuick guide on the optimal size and formats
- Use your discount code for the Perfect Map CourseHere is how you upgrade to your one month free Team-plan, using the discount code from The Perfect Map course
- Copy a mapHere is how you make a duplicate of your map
- Create a journey map - the basicsThe basic steps on how to create a journey map structure by adding lanes, cards, and sub-lanes.
- Video: Learn the journey mapping essentials!All you need to know to start creating better journey maps today.
- Guide to create a customer journey map, service blueprint, or an experience mapLearn the steps to build any kind of journey map here
- Multi-select cardsHow to select many cards at once, to move or delete them
- Color PaletteHow to work with colors and adding new colors to the palette
- I used to log in with my work mail. I quit my last job and I have a new email-address. How can I log in to my account?Need to change your e-mail address? Here is how you do that
- What Browser Should I Use With Custellence?Having issues with zooming, scrolling, exports or pinching etc? Maybe you need to change browser.
- Using Sub-LanesAdd valuable details in your map without making it cluttered. Here is how to use sub-lanes.
- Move and Resize cardsHow to drag and drop cards in a map and how to change the length of a card
- Pan and Zoom
- Export a mapDownload either a section of a map or the whole map. Here is how you do it
- Insert images in my mapUploading visuals like images, photos or pictures in a card is easy, here is how to do it
- Delete Cards and LanesHow to archive cards and lanes
- Delete a Map
- How to use URL links to connect maps in a customer journey eco-system
- What is a journey map?What is a journey map, what's the basic elements in a map and why is it made?
- How to use customer journey mapsHow do you use journey maps, and what is the value of journey maps in an organization? How can you benefit from journey mapping?
- What are the different variations of journey maps?How does a customer journey map differ from a user journey map, an employee map or a service blueprint?
- How do I create a high-level journey map?What are the essential steps to creating a useful and valuable customer journey map?
- Where do I start with my journey mapping process?Get hands-on guidance on where in your journey map you can start mapping, and what elements you need to have in your map
- What's the reason for mapping the customer journey?What's the rationale behind journey mapping, and why do organizations create journey maps?
- What does it mean to map your customer journeys on a professional level?How do professionals vs. non-professionals create journey maps? How do you avoid common beginner's mistakes?
- How long does it take to create a useful customer journey map?