Whether you're a newbie to customer journey mapping or a bit more experienced, we've got you covered. In our Step-by-step guide on how to map Customer Journeys you will find everything you need to know to be able to make professional and useful journey maps. We'll guide you through the following steps:
Tip! Get valuable insider tips from our journey mapping experts Daniel Ewerman, CEO at Custellence and Marc Fonteijn, host of renowned Service Design Show. In this one-hour video you'll discover the professional way to map your customer journeys. You'll learn about the fundamental steps to create a useful map, the difference between customer journey maps and other maps , why you should map customer journeys, and much more!