Guide to create a customer journey map, service blueprint, or an experience map

Learn the steps to build any kind of journey map here

Written by Sabina Persson
Updated this week

In our Step-by-step guide on how to map Customer Journeys you will find everything you need to know to be able to make professional and useful journey maps. We'll guide you through the following steps:

Before you start mapping
How to do the mapping
How to use the maps to get the most out of them