In this one-hour masterclass you'll discover the professional way to map your customer journeys, and learn about:
- What is a journey map really?
- Why should I journey map?
- What are the steps to a useful journey map?
- Hong long does it take to map the customer journey?
- What are the mistakes I want to avoid?
- How does a customer journey map differ from other maps, such as experience map, or user map?
...and much more! We'll give you invaluable pro-tips from our journey mapping experts Daniel Ewerman, Service CEO here at Custellence, and Marc Fonteijn, host of the renowned Service Design Show.
LINK TO the Course The Perfect Map
To get to the course page in the end of the video, click here.