Getting started

The basics on how to create maps and use the tool

Sabina Persson avatar
27 articles in this collection
Written by Sabina Persson
Using the tool

Move many Cards at once

How to select and move multiple cards from one place to another i map.
Sabina Persson avatar
Written by Sabina Persson
Updated over a week ago

I used to log in with my work mail. I quit my last job and I have a new email-address. How can I log in to my account?

Need to change your e-mail address? Here is how you do that
Sabina Persson avatar
Written by Sabina Persson
Updated over a week ago

What Browser Should I Use With Custellence?

Having issues with zooming, scrolling, exports or pinching etc? Maybe you need to change browser.
Sabina Persson avatar
Written by Sabina Persson
Updated over a week ago

Using Sub-Lanes

Add valuable details in your map without making it cluttered. Here is how to use sub-lanes.
Sabina Persson avatar
Written by Sabina Persson
Updated over a week ago

Move and Resize cards

How to drag and drop cards in a map and how to change the length of a card
Sabina Persson avatar
Written by Sabina Persson
Updated over a week ago

Pan and Zoom

Sabina Persson avatar
Written by Sabina Persson
Updated over a week ago

Export a map

Download either a section of a map or the whole map. Here is how you do it
Sabina Persson avatar
Written by Sabina Persson
Updated over a week ago

Insert images in my map

Uploading visuals like images, photos or pictures in a card is easy, here is how to do it
Sabina Persson avatar
Written by Sabina Persson
Updated over a week ago

Delete Cards and Lanes

How to archive cards and lanes
Sabina Persson avatar
Written by Sabina Persson
Updated over a week ago

Delete a Map

Sabina Persson avatar
Written by Sabina Persson
Updated over a week ago

How to use URL links to connect maps in a customer journey eco-system

Sabina Persson avatar
Written by Sabina Persson
Updated over a week ago
The basics on journey mapping

What is a journey map?

What is a journey map, what's the basic elements in a map and why is it made?
Sabina Persson avatar
Written by Sabina Persson
Updated over a week ago

How to use customer journey maps

How do you use journey maps, and what is the value of journey maps in an organization? How can you benefit from journey mapping?
Sabina Persson avatar
Written by Sabina Persson
Updated over a week ago

What are the different variations of journey maps?

How does a customer journey map differ from a user journey map, an employee map or a service blueprint?
Sabina Persson avatar
Written by Sabina Persson
Updated over a week ago

How do I create a high-level journey map?

What are the essential steps to creating a useful and valuable customer journey map?
Sabina Persson avatar
Written by Sabina Persson
Updated over a week ago

Where do I start with my journey mapping process?

Get hands-on guidance on where in your journey map you can start mapping, and what elements you need to have in your map
Sabina Persson avatar
Written by Sabina Persson
Updated over a week ago

What's the reason for mapping the customer journey?

What's the rationale behind journey mapping, and why do organizations create journey maps?
Sabina Persson avatar
Written by Sabina Persson
Updated over a week ago

What does it mean to map your customer journeys on a professional level?

How do professionals vs. non-professionals create journey maps? How do you avoid common beginner's mistakes?
Sabina Persson avatar
Written by Sabina Persson
Updated over a week ago

How long does it take to create a useful customer journey map?

Sabina Persson avatar
Written by Sabina Persson
Updated over a week ago