Group 65
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Getting started
Getting started
The basics on how to create maps and use the tool
26 articles in this collection
Written by
Sabina Persson
Presentation mode
How to switch to a view mode in a map
Written by
Sabina Persson
Updated over a week ago
Freeze lanes
How to pin a lane so it will stick to the top while being able to scroll in the rest of the map
Written by
Sabina Persson
Updated over a week ago
Images and pictures in Custellence
Quick guide on the optimal size and formats
Written by
Sabina Persson
Updated over a week ago
Use your discount code for the Perfect Map Course
Here is how you upgrade to your one month free Team-plan, using the discount code from The Perfect Map course
Written by
Sabina Persson
Updated over a week ago
Copy a map
Here is how you make a duplicate of your map
Written by
Sabina Persson
Updated over a week ago
Guide to create a customer journey map, service blueprint or an experience map
Learn the steps to build any kind of journey map here
Written by
Sabina Persson
Updated over a week ago
Build your first Map in Custellence
The basics on how to put cards and lanes in your map to create a Journey Map structure.
Written by
Sabina Persson
Updated over a week ago
Using the tool
Move many Cards at once
How to select and move multiple cards from one place to another i map.
Written by
Sabina Persson
Updated over a week ago
I used to log in with my work mail. I quit my last job and I have a new email-address. How can I log in to my account?
Need to change your e-mail address? Here is how you do that
Written by
Sabina Persson
Updated over a week ago
What Browser Should I Use With Custellence?
Having issues with zooming, scrolling, exports or pinching etc? Maybe you need to change browser.
Written by
Sabina Persson
Updated over a week ago
Using Sub-Lanes
Add valuable details in your map without making it cluttered. Here is how to use sub-lanes.
Written by
Sabina Persson
Updated over a week ago
Move and Resize cards
How to drag and drop cards in a map and how to change the length of a card
Written by
Sabina Persson
Updated over a week ago
Pan and Zoom
Written by
Sabina Persson
Updated over a week ago
Export a map
Download either a section of a map or the whole map. Here is how you do it
Written by
Sabina Persson
Updated over a week ago
Insert images in my map
Uploading visuals like images, photos or pictures in a card is easy, here is how to do it
Written by
Sabina Persson
Updated over a week ago
Delete Cards and Lanes
How to archive cards and lanes
Written by
Sabina Persson
Updated over a week ago
Delete a Map
Written by
Sabina Persson
Updated over a week ago
The basics on journey mapping
Video: What is a journey map?
What is a journey map, what's the basic elements in a map and why is it made?
Written by
Sabina Persson
Updated over a week ago
Video: How to use customer journey maps
How do you use journey maps, and what is the value of journey maps in an organization? How can you benefit from journey mapping?
Written by
Sabina Persson
Updated over a week ago
Video: What are the different variations of journey maps?
How does a customer journey map differ from a user journey map, an employee map or a service blueprint?
Written by
Sabina Persson
Updated over a week ago
Video: How to create a journey map on a high-level?
What are the essential steps to creating a useful and valuable customer journey map?
Written by
Sabina Persson
Updated over a week ago
Video: Where do I start with my journey mapping process?
Get hands-on guidance on where in your journey map you can start mapping, and what elements you need to have in your map
Written by
Sabina Persson
Updated over a week ago
Video: Why do we map the customer journey?
Why do organizations actually create journey maps?
Written by
Sabina Persson
Updated over a week ago
Video: How do professionals vs. non-professionals create journey maps?
What does it mean to map your customer journeys on a professional level? How do you avoid common beginner mistakes?
Written by
Sabina Persson
Updated over a week ago
Video: How long does it take to create a useful journey map?
Written by
Sabina Persson
Updated over a week ago
Support
Custellence Support
How can I contact Custellence when I need help?
Written by
Sabina Persson
Updated over a week ago