Custellence

Presentation mode

How to pin a lane so it will stick to the top while being able to scroll in the rest of the map

Freeze lanes

Quick guide on the optimal size and formats

Images and pictures in Custellence

Here is how you make a duplicate of your map

Copy a map

The basic steps on how to create a journey map structure by adding lanes, cards, and sub-lanes.

Create a journey map - the basics

Learn the steps to build any kind of journey map here

Guide to create a customer journey map, service blueprint, or an experience map

Sabina Persson

The basics on how to create maps and use the tool

Getting started

How to select many cards at once, to move or delete them

Multi-select cards

How to work with colors and adding new colors to the palette

Color Palette

Need to change your e-mail address? Here is how you do that

I used to log in with my work mail. I quit my last job and I have a new email-address. How can I log in to my account?

Having issues with zooming, scrolling, exports or pinching etc? Maybe you need to change browser.

What Browser Should I Use With Custellence?

Add valuable details in your map without making it cluttered. Here is how to use sub-lanes.

Using Sub-Lanes

How to drag and drop cards in a map and how to change the length of a card

Move and Resize cards

Pan and Zoom

Download either a section of a map or the whole map. Here is how you do it

Export a map

Uploading visuals like images, photos or pictures in a card is easy, here is how to do it

Insert images in my map

Delete Cards and Lanes

Delete a Map

How to use URL links to connect maps in a customer journey eco-system

Using the tool

What is a journey map, what's the basic elements in a map and why is it made?

What is a journey map?

How do you use journey maps, and what is the value of journey maps in an organization? How can you benefit from journey mapping?

How to use customer journey maps

How does a customer journey map differ from  a user journey map, an employee map or a service blueprint?

What are the different variations of journey maps?

What are the essential steps to creating a useful and valuable customer journey map?

How do I create a high-level journey map?

Get hands-on guidance on where in your journey map you can start mapping, and what elements you need to have in your map

Where do I start with my journey mapping process?

What's the rationale behind journey mapping, and why do organizations create journey maps?

What's the reason for mapping the customer journey?

How do professionals vs. non-professionals create journey maps? How do you avoid common beginner's mistakes?