Getting started

Presentation mode

How to switch to a view mode in a map

Written by Sabina Persson
Updated over a week ago

Freeze lanes

How to pin a lane so it will stick to the top while being able to scroll in the rest of the map

Written by Sabina Persson
Updated over a week ago

Images and pictures in Custellence

Quick guide on the optimal size and formats

Written by Sabina Persson
Updated over a week ago

Use your discount code for the Perfect Map Course

Here is how you upgrade to your one month free Team-plan, using the discount code from The Perfect Map course

Written by Sabina Persson
Updated over a week ago

Copy a map

Here is how you make a duplicate of your map

Written by Sabina Persson
Updated over a week ago

Build your first Map in Custellence

The basics on how to put cards and lanes in your map to create a Journey Map structure.

Written by Sabina Persson
Updated over a week ago

Guide to create a customer journey map, service blueprint, or an experience map

Learn the steps to build any kind of journey map here

Written by Sabina Persson
Updated over a week ago

Multi-select cards

How to select many cards at once, to move or delete them

Written by Sabina Persson
Updated over a week ago

Color Palette

How to work with colors and adding new colors to the palette

Written by Johan Crona
Updated over a week ago

I used to log in with my work mail. I quit my last job and I have a new email-address. How can I log in to my account?

Need to change your e-mail address? Here is how you do that

Written by Sabina Persson
Updated over a week ago

What Browser Should I Use With Custellence?

Having issues with zooming, scrolling, exports or pinching etc? Maybe you need to change browser.

Written by Sabina Persson
Updated over a week ago

Using Sub-Lanes

Add valuable details in your map without making it cluttered. Here is how to use sub-lanes.

Written by Sabina Persson
Updated over a week ago

Move and Resize cards

How to drag and drop cards in a map and how to change the length of a card

Written by Sabina Persson
Updated over a week ago

Pan and Zoom

Written by Sabina Persson
Updated over a week ago

Export a map

Download either a section of a map or the whole map. Here is how you do it

Written by Sabina Persson
Updated over a week ago

Insert images in my map

Uploading visuals like images, photos or pictures in a card is easy, here is how to do it

Written by Sabina Persson
Updated over a week ago

Delete Cards and Lanes

How to archive cards and lanes

Written by Sabina Persson
Updated over a week ago

Delete a Map

Written by Sabina Persson
Updated over a week ago

How to use URL links to connect maps in a customer journey eco-system

Written by Sabina Persson
Updated over a week ago

What is a journey map?

What is a journey map, what's the basic elements in a map and why is it made?

Written by Sabina Persson
Updated over a week ago

How to use customer journey maps

How do you use journey maps, and what is the value of journey maps in an organization? How can you benefit from journey mapping?

Written by Sabina Persson
Updated over a week ago

What are the different variations of journey maps?

How does a customer journey map differ from a user journey map, an employee map or a service blueprint?

Written by Sabina Persson
Updated over a week ago

How do I create a high-level journey map?

What are the essential steps to creating a useful and valuable customer journey map?

Written by Sabina Persson
Updated over a week ago

Where do I start with my journey mapping process?

Get hands-on guidance on where in your journey map you can start mapping, and what elements you need to have in your map

Written by Sabina Persson
Updated over a week ago

What's the reason for mapping the customer journey?

What's the rationale behind journey mapping, and why do organizations create journey maps?

Written by Sabina Persson
Updated over a week ago

What does it mean to map your customer journeys on a professional level?

How do professionals vs. non-professionals create journey maps? How do you avoid common beginner's mistakes?

Written by Sabina Persson
Updated over a week ago

How long does it take to create a useful customer journey map?

Written by Sabina Persson
Updated over a week ago

Custellence Support

How can I contact Custellence when I need help?

Written by Sabina Persson
Updated over a week ago